ServiceNow Entitlements: ITSM with Now Assist
ServiceNow Entitlements: ITSM with Now Assist
Last updated 6/2025
Duration: 4h 34m | .MP4 1920x1080 30 fps(r) | AAC, 44100 Hz, 2ch | 2.56 GB
Genre: eLearning | Language: English
Last updated 6/2025
Duration: 4h 34m | .MP4 1920x1080 30 fps(r) | AAC, 44100 Hz, 2ch | 2.56 GB
Genre: eLearning | Language: English
ITSM entitlements, configuration of Now Assist Skills & AI Agents, and AI costs and value benefits for a business case.
What you'll learn
- What applications and capabilities are entitled by ITSM subscriptions.
- Details of individual applications and links to their implementation documents.
- Now Assist Skills and AI Agents Available out-of-the-box for ITSM.
- How to determine cost-per-Assist for consumption model forecasting.
- Configuration considerations to know about for adjusting consumption rate.
- How to use Licensing Forecasting Calculator spreadsheet to plan costs.
- How to use ServiceNow AI Value Framework to plan value benefit returns.
- Business case proposal template and links to writing assistance resources.
Requirements
- Basic understanding of ServiceNow applications.
- Basic understanding of platform workflows.
Description
Welcome to the first course in a new series that covers ServiceNow application suite entitlements.ITSM with Now Assistis an essential course for professionals across the ServiceNow ecosystem who want to confidently navigate the evolving IT Service Management (ITSM) landscape.
As ServiceNow transitions toward aconsumption-based licensing modelfor its Generative AI capabilities, it’s more important than ever to understand how this model works and how it impacts your organisation.
This course demystifies the consumption-based licensing methodology, explaining how usage is measured forITSM Now Assist SkillsandAI Agents (Agentic Workflows), and how these work alongside the traditionalper-user subscription entitlements.
Through clear explanations, visual packaging breakdowns, and real-world examples, you’ll learn how bothper-userandper-outcomelicensing entitlements are defined, allocated, and consumed.
By the end of the course, you’ll be equipped with the knowledge and tools tobuild a well-informed business casefor investing in ServiceNow’s Now Assist capabilities.
As part of this course, you’ll receive alicensing calculator spreadsheetto help you estimate bothper-user and per-outcome costs, along with theproductivity gainsfor end users and human agents. This tool is designed to enhance theaccuracy and efficiencyof your value analysis as you build a business case for acquiring Now Assist products.
You’ll also gain access to alibrary of direct reference linksto official Now Create documentation. These resources will support your planning and help youoptimise the use of each ITSM applicationyour organisation is entitled to under its current subscription.
Whether you’re in service delivery, platform architecture, procurement, or executive strategy, this course equips you with the knowledge to ensure your teams remaincompliant, cost-effective, and strategically aligned. You’ll be well-prepared tofinancially manage both human and AI teamsworking together on the ServiceNow Now Platform.
Who this course is for:
- Everyone who uses ServiceNow applications.
- All users of the Now Platform should understand the licensing entitlement models.
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