Putting ITIL® into Practice: Incident Management
Putting ITIL® into Practice: Incident Management
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 2h | 292 MB
Instructor: David Pultorak
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 2h | 292 MB
Instructor: David Pultorak
In this course, ITIL trainer David Pultorak explores transformative techniques that will elevate your IT incident management capabilities and improve user experiences. Discover how to prevent incidents proactively. Optimize the incident lifecycle by cutting cycle times and enhancing efficiency through effective monitoring and smarter self-service pathways. Strengthen your incident resolution strategies by minimizing ticket reassignments and empowering agents to close more issues on first contact. Upgrade knowledge bases to ensure accessible and accurate information for both users and support teams. Delve into real-world examples, actionable steps, and best practices to ensure every IT service operates at peak performance. By the end of this course, you’ll be equipped with the skills and knowledge needed to become an exceptional IT service provider.
Putting ITIL® into Practice: Incident Management
