Verhandeln wird eine der Kernkompetenzen zukünftiger Führung sein. Doch nicht nur Fachkräfte verhandeln. Alle Menschen verhandeln täglich, bewusst und unbewusst. Dieses Buch geht auf die beruflichen Herausforderungen in diesem Zusammenhang ein, soll aber auch auf unterhaltsame leichte Weise Menschen dazu befähigen zu verhandeln, egal ob im Job, im Alltag oder auf dem Flohmarkt.

Roam the Wild West frontier land of the Rio Grande’s Big Bend alongside its iconic animals, including black bears, rattlesnakes and scorpions.

This book introduces a fuzzy classification approach, which combines relational databases with fuzzy logic for more effective and powerful customer relationship management (CRM). It shows the benefits of a fuzzy classification in contrast to the traditional sharp evaluation of customers for the acquisition, retention and recovery of customers in online shops. The book starts with a presentation of the basic concepts, fuzzy set theory, and the combination of relational databases and fuzzy classification. In its second part, it focuses on the customer perspective, detailing the central concepts of CRM, its theoretical constructs and aspects of analytical, operational and collaborative CRM.

Nils Levsen focuses on the international diffusion of product and service innovations for elderly users. In particular, the existence and location of lead markets is being investigated. Lead markets are characterized by their early adoption of innovations and their influence on design choice in a subsequent international diffusion process. Finally, two boundary conditions to the applicability of lead market theory are being identified and described.