IT Networking for Support Technicians: From LAN to IPv6

Master essential IT networking skills from LAN fundamentals to IPv6 configuration and troubleshooting, designed specifically for technical support professionals.

IT Networking for Support Technicians: From LAN to IPv6 is a comprehensive and beginner-friendly course designed to equip aspiring IT professionals and help desk technicians with essential networking knowledge and practical skills needed in todays technology-driven workplaces. This course takes you step-by-step through the fundamental concepts of network connectivity, including understanding local area networks (LAN), wide area networks (WAN), and wireless networks (WLAN).

You will gain a solid foundation in managing user connectivity by learning how to control access to network resources, implement group policies, and manage passwords securely. The course also covers important directory services such as Active Directory and cloud-based management systems, giving you the tools to support enterprise-level network environments effectively.

As networking technology evolves, IPv6 adoption is becoming increasingly important. This course introduces you to IPv6 fundamentals, including addressing types, configuration, and how it differs from IPv4. You will also master key network protocols such as DHCP, DNS, and firewall basics to help you manage and secure network communications.

This course guides you step-by-step through mastering essential network troubleshooting commands like ping, traceroute, ipconfig, and nslookup. You will develop the ability to systematically verify network connectivity, identify and diagnose common network problems, and interpret command-line outputs with confidence, empowering you to resolve issues quickly and effectively in real-world support environments.

By the end of this course, you will have a comprehensive understanding of network operations and be able to support and troubleshoot both wired and wireless networks in real-world IT support scenarios. This course prepares you for entry-level networking roles and builds a strong foundation for pursuing advanced networking certifications.

Learn How to
Identify key components of user connectivity including policies, permissions, and shared network resources.
Describe how directory services such as Active Directory and cloud management systems control network access.
Explain the role of Multi-Factor Authentication in securing user access.
Demonstrate how to map shared drives and access cloud storage solutions.
Apply group policy updates and manage password policies for users.
Verify security and distribution group memberships to ensure correct access control.
Understand core networking concepts including LAN, WAN, WLAN, SSIDs, and network addressing.
Differentiate between IPv4 and IPv6 address types, ranges, and usage scenarios.
Use tools like DHCP and DNS to manage dynamic and static IP addressing.
Execute network commands including ping, ipconfig, nslookup, traceroute, and netstat to diagnose connectivity issues.
Configure and test IPv6 connectivity using commands such as ping6, traceroute6, and iproute2.

Who Should Take This Course
This course is ideal for help desk technicians, IT support specialists, and beginners pursuing a career in network or desktop support. It is also highly valuable for anyone preparing for entry-level networking certifications or looking to understand how to troubleshoot and support networks in small to medium-sized business environments.