Key Business Solutions: Essential problem-solving tools and techniques that every manager needs to know, 2nd Edition

The powerful tools and techniques you need to resolve day-to-day business challenges.

The tools and techniques you need to solve even the toughest business problems 
This concise practical book explains how to resolve every challenge faced on a day-to-day basis in your business by presenting an unbeatable inventory of proven problem-solving tools and techniques to help you tackle your toughest business dilemmas effectively.
Using case studies, a ‘best practice example’ and a visual illustration, every dilemma is brought to life equipping you with the very best tools to confront any problem your business may face.

Overcome any business challenge with robust logic and structure
Rapidly prototype in order to test potential solutions
Break down problems and make your workload lighter
Deliver the ‘killer’ recommendations
Successfully implement change in people and organisations
Keep yourself, your team and your stakeholders happy

This edition adds brand new material on user-centred design, prototyping, agile working, data privacy and security, data science, artificial intelligence and creating diverse, inclusive teams.
‘It’s a delight for me to dip into Antonio’s skilfully-presented book. Highly accessible, practical and thought-provoking.’ Jonathan Slater, Visiting Professor, King’s College London and ex-DfE Permanent Secretary
‘This book is a must-have for leaders at all levels of an organisation.’ Abbi Agana MBA, Chief Transformation Officer and Advisory Board Member Containing an accessible problem-solving methodology and practical tools and techniques, this book is your essential guide to resolving modern business dilemmas, from ‘how do we increase our sales?’ to ‘how to we digitally transform our organisation?’